FAQS
How do I get started?
Call or send a text message to our business number at 813.467.6225 so we can go over what services you are interested in and get you set up with a free Meet and Greet.
What area do you service?
Apollo Beach and some surrounding areas.
What is a Meet and Greet?
A Meet and Greet is our general introduction to your pet. We just need a quick visit so we can access your pets needs and temperament before we start taking care of them.
What should I do after a Meet and Greet?
Be sure to answer all the client detail questions in the Time to Pet (TTP) portal and complete your pet’s profile in detail. This ensures we have all the info needed to care for your pet, from access to your property, to how much your pet should be fed and where their food is located, etc. It will make the visit run smoothly and efficiently so we won’t have to contact you and wait for a response. It is very important you have a secondary vet listed who is open 24 hours. Your EC should be someone who is NOT traveling with you. The EC should also be given entry access to your property, but only when authorized to do so and in the case of an emergency since we do not permit the sharing of job duties, unless it is with another bonded and insured pet sitter.
What other services do you offer?
During a 30-minute or more visit, we can water your plants, open/close blinds, and curtains, turn on/off lights, adjust your thermostat, bring garbage in/out, and retrieve mail or packages for you. Please provide written instructions on the day services begin.
Will my pet be visited by the same person each time?
We’re a husband-and-wife team who are each other’s backup sitter. Not only will you have the same sitter each time, but most of the time BOTH of us will service your pet(s) so they’ll receive 2 to 1 attention. This is a huge plus for households with 2 pets, where both will receive equal affection.
Can friends, neighbors, or family visit my home while I’m away?
No. Our contract does not allow others to enter the home, unless it is an Emergency Contact (EC) who has been authorized to do so. We only share job duties with an insured and bonded pet sitter. While we don’t mind if cleaners are in the house between scheduled services, please do let us know if they will be in the home during our visit. Running into an unexpected stranger makes our hearts skip a beat!
What holidays and dates are subject to an extra service fee?
We generally follow the Hillsborough County District School Calendar for holidays and peak season* weeks (seasonal session breaks). All days falling on a holiday or during peak season will incur a $4 per service fee (not to exceed $12/day), in addition, overnights falling on a holiday will incur an additional fee of $75. * Your reservation is not guaranteed until it is approved and not confirmed until you receive an invoice (which will be emailed to you) and a deposit or payment in full has been made.
Does my pet have to be fully vaccinated?
Your pet will need to be current and up to date with all of their wellness shots.
How do I pay for services?
Your invoice will be emailed to you within 48 hours of your booking being approved. We accept credit card payments in the TTP portal. We also accept cash and electronic payment via Venmo @lollypopcrittersittersllc or Zelle @lollypopcrittersitters@gmail.com, and all the info of where to send your payment will be located on the invoice email. Payment in full is due 3 days before your scheduled services begin. A 50% deposit is required to hold your reservation. For holidays and peak season travel, a 100% deposit (non-refundable) for holidays and peak season is required to hold your reservation, including overnight holiday fees.
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