FAQS
How do I get started?
Call or send a text message to our business number at 813.467.6225 so we can go over what services you are interested in and get you set up with a free Meet and Greet.
What area do you service?
Apollo Beach and some surrounding areas.
What is a Meet and Greet?
A Meet and Greet is our general introduction to your pet. We just need a quick visit so we can access your pets needs and temperament before we start taking care of them.
What should I do after a Meet and Greet?
Be sure to answer all the client detail questions in the Time to Pet (TTP) portal and complete your pet’s profile in detail. This ensures we have all the info needed to care for your pet, from access to your property, to how much your pet should be fed and where their food is located, etc. It will make the visit run smoothly and efficiently so we won’t have to contact you and wait for a response. It is very important you have a secondary vet listed who is open 24 hours. Your EC should be someone who is NOT traveling with you. The EC should also be given entry access to your property, but only when authorized to do so and in the case of an emergency since we do not permit the sharing of job duties, unless it is with another bonded and insured pet sitter.
What other services do you offer?
During a 30-minute or more visit, we can water your plants, open/close blinds, and curtains, turn on/off lights, adjust your thermostat, bring garbage in/out, and retrieve mail or packages for you. Please provide written instructions on the day services begin.
Will my pet be visited by the same person each time?
We do our best to provide consistency whenever possible, but we cannot guarantee that the same team member will handle every visit. LollyPop Critter Sitters is a small, locally owned team made up of Pete and Sheila, along with our trusted team members, Cassi and Brandy. As our business continues to grow, we may carefully add additional team members who meet our standards for dependable, compassionate pet care.
Depending on scheduling, availability, vacations, weekends, holidays, and the needs of our clients, your visits may be shared among members of our team. Before caring for your pets independently, our team members are properly introduced to your pets, their routines, and your home's care instructions.
Our goal is to give your pets familiar, dependable care while making sure we have the flexibility to be there when you need us.
Can friends, neighbors, or family visit my home while I’m away?
Our contract does not allow others to enter the home, unless it is an Emergency Contact (EC) who has been authorized to do so. We only share job duties with an insured and bonded pet sitter. While we don’t mind if cleaners are in the house between scheduled services, please do let us know if they will be in the home during our visit. Running into an unexpected stranger makes our hearts skip a beat!
What holidays and dates are subject to an extra service fee?
We generally follow the Hillsborough County District School Calendar for holidays and peak season* weeks (seasonal session breaks). If your service falls on a holiday, it will incur a fee of $10 more per service. Peak season rates are $5 more per service. Your reservation is not guaranteed or confirmed until it is approved and an invoice is sent to your email. Deposits may be required at the time of booking if your reservation is during peak season. Holiday and peak season fees are due upon approval of your reservation and are non-refundable.
Does my pet have to be fully vaccinated?
Your pet will need to be current and up to date with all of their wellness shots.
How do I pay for services?
Do not pay your invoice until you receive it via email or have auto-pay turned on. We accept credit card payments in the TTP portal. We also accept cash and electronic payment via Venmo @lollypopcrittersitters or via Zelle @lollypopcrittersitters@gmail.com. Payment in full is due 3 days before your scheduled services begin. A 50% deposit is required to hold your reservation.
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